Do we need previous medical billing experience?
No. MSI offers tools, education, and guided implementation for teams at different stages. A discovery call helps identify where to start.
What kinds of practices do you support?
MSI serves a mix of general dental, implant and full-arch, oral surgery, and sleep-focused practices nationwide. The shared foundation is a commitment to the connection between oral and overall health.
Can you guarantee approval or reimbursement?
No. Coverage depends on the patient’s individual plan, exclusions, medical necessity, documentation, and payer requirements. Authorization is not a guarantee of payment.
Can our team learn to handle billing in-house?
Yes. The Empowered Practice Academy, Implementation Accelerator, and VIP support are designed to help practices develop their own workflow.
How should we share patient information?
Use the secure client portal for patient records and case details. Keep initial contact requests limited to basic contact information and general service questions.